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Box Office Information

General Box Office Information

Swiftel Center Box Office is located in the main lobby of the Swiftel Center.

824 32nd Avenue
Brookings, SD 57006
605-692-7539 (This number is only for event information and can not process ticket orders.)

Individual tickets for all Swiftel Center events on sale to the public may be purchased at the following locations:

  • In-person at Swiftel Center Box Office
  • Ticketmaster charge-by-phone at 800-745-3000
  • Ticketmaster online. Click here.
  • Ticketmaster Outlets including Lewis Drug Store in Brookings

Method of Payment accepted at Box Office

The Swiftel Center Box Office accepts cash and MasterCard and Visa. Personal checks must include name, address, driver’s license number, and telephone. No out of states are accepted at the box office. Company checks are accepted for group ticket orders.

Cash, Visa and MasterCard are accepted for payment. If paying with personal check, it will be accepted for the amount only and you must show valid I.D.

Box Office Hours of Operation

Monday - Friday: 10:00 AM - 4:00 PM
Saturday: Closed, except for event days and onsales (open for onsale time only)
Sunday: Closed, except for event days and onsales (open for onsale time only)

Will Call

Will Call is located in the main lobby of the Swiftel Center. Will Call windows open 60 minutes prior to the scheduled event and will generally remain open through the event. Will Call for concerts and other events will vary based on the specific performance. After Will Call closes, all unclaimed tickets are taken to the ticket taker at the main entrance for the convenience of late arrivals.

Will Call tickets will only be released to the person whose name appears on the Will Call envelope or whose name was provided in the Ticketmaster transaction. No person will be given tickets designated for another person without prior authorization. Proper photo identification is required (valid driver's license or passport) in order to claim your tickets. Your order confirmation number and purchasing credit card may also be required, if applicable. A signature from the person authorized to pick up the tickets will be obtained at the time Will Call tickets are claimed. Name changes will not be accepted via the telephone and information regarding Will Call tickets will not be given out over the phone.

Other Purchase Options

Individual tickets to Swiftel Center events can be purchased at the Swiftel Center Box Office, via Ticketmaster outlets including Lewis Drug Store in Brookings, by phone or Internet.

Charge By Phone: 800-745-3000

Available 24 hours. All major credit cards are accepted. Applicable ticketmaster convenience fees will be added to your order. Orders placed at least 12 days in advance of events will be mailed directly to your address. Orders placed after that time frame will be available at Will Call for pick up at the event.

Ticketmaster Outlets

Individual tickets are available at all Ticketmaster outlets, including Lewis Drug Store in Brookings. A per ticket convenience charge will be added to your order.

Internet

Individual tickets are available through Ticketmaster. Click here. Applicable ticketmaster convenience fees will be added to your order.

Same Day Orders

Tickets are available through Ticketmaster. Click here or charge by phone at 800-745-3000 until 3:00 p.m. day of show.

Childrens Tickets

For most Swiftel Center events all children two (2) years of age and older require a ticket for admittance. Children under the age of two will be allowed entry; however, they are required to sit on the lap of a ticket holder. Family shows, including Disney Live! stage shows, require a ticket for all children age one (1) and older. Please see specific event details for more information on ticket age requirements.

Group Sales

Group tickets for Swiftel Center Events - for groups 20 or more.
For corporate meetings, team building and pure fun, consider organizing your group for an upcoming event at the Swiftel Center. Gather your co-workers, friends, clients, church, and social or youth group for a great time.

Ordering Tickets

Ordering group tickets is easy! Call 605-692-7539 or email mnagelhout@swiftelcenter.com for personal one-on-one service with Molly, the Box Office Manager.


Group Ticket Benefits

  • Preferred seating-best available seating at time of ordering
  • Order tickets before they are available to the general public.
  • No ticket service charge or waiting in ticket lines.
  • Personal one-on-one service with Box Office Manager.
  • Advance notices of new events-group leaders receive early notice of upcoming events at the Swiftel Center.
  • Promotional materials such as posters, email templates, logos and flyers are available. We want to make your event a success.
  • Groups may reserve a predicted number of tickets on a first-come first-serve basis. Groups are not held accountable for that number, but must sell the minimum number of 20 tickets.
  • Tour suggestions: the Swiftel Center team can help with hotel, meeting room space, parking and itinerary ideas. We'll make it easy for you to have a great time!

Policies & Procedures

Groups may reserve a predicted number of tickets on a first-come first-served basis. Groups are not held accountable for that number, but must sell the minimum number of 20 tickets. A deposit is due within two weeks of placing your order and final payment is due four weeks prior to the event date. All group reservation will be cancelled and tickets released to the general public if the payment deadlines have not been met. Cash, Check, Visa and MasterCard are all accepted. Checks and money orders are made payable to Swiftel Center. Any cash or in-person payments at the Swiftel Center Box Office must be scheduled in advance. After original payment orders can be increased. However, seating location is not guaranteed to be with the original group, and is based on availability. Wheelchair and special needs seating is available. Please let us know in advance if members in your group require special seating. For most shows, children are two and older must have a ticket to be admitted. No refunds or exchanges after final payment has been made. Tickets will be mailed after final payment has been made.

 


The Swiftel Center is located in Brookings, South Dakota, along Interstate 29, exit 132.
Brookings offers two major roadways leading to the Center: I-29 and US Hwy 14. Click here for directions/map

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